Back Market Reviews

Based on 269 customer reviews from our shopper community, Back Market’s overall rating is 4.16 out of 5 stars and 80% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 88% of reviewers consider Back Market overall a good value option, based on a rating of 3.91 from 81 votes. Most consumers are generally satisfied with Shipping & Delivery (4.04 / 93 reviews), Return Policy (3.48 / 44 reviews), Customer Service (4.17 / 87 reviews) and Price & Quality (4.14 / 80 reviews) Back Market offers.


269 Reviews

Overall Rating

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Good Value


Price & Quality


Shipping & Delivery


Customer Service


Return Policy


All Reviews (269)
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May 12, 2023
"Check Battery for any device"
i have had to return 3 macbooks due to battery needing service. for the second one i told them that i just wanted them to send me a battery and i would get installed. they refused. i then asked if the seller had battery in stock to repair and
thst i would not return if they did not and didn’t get response. should have know. better because they just refunded my money. now i have third laptop with same issue. i dont know how legitimate referbisher does not check this
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May 12, 2023
"I ordered an iphone 11 in excellent…"
I ordered an iphone 11 in excellent condition. I got a cell with lots of dents&scratches.
Suposse to contact me after 24h, NO ONE contacted me.
I just printed the label to return. Beware.
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May 12, 2023
"was sold a stolen phone tech gallery or…"
was sold a stolen phone tech gallery or global fragrance in garden city mi saad Muhammed sells stolen goods and back market doesn't do anything to protect their customers just like eBay
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May 12, 2023
"Phone arrived in excellent condition…"
Phone arrived in excellent condition with 100% battery health. Very happy with my purchase.
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May 11, 2023
"I have purchased phones and laptops…"
I have purchased phones and laptops from Back Market and found their service to be excellent. Back Market brokers deals from various sellers helping the buyer find the bargains they want AND providing support if there is an issue with the seller. This last statement is what sets Back Market out from the crowd! They will resolve any issue you have with the vendor including refunds and better offers! Because I can trust them I purchased my latest laptop via their site!
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May 11, 2023
"Great experience!"
I wanted the iPhone 12 mini and Back Market had exactly wanted I needed at a great price. The trade in process for my old phone was simple enough.
The phone is in great condition and I’m very happy with it.
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May 11, 2023
"So there’s a lot of value buying used"
So there’s a lot of value buying used, im not complaining you get what you pay for, all in all it was a great value and a great buy
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May 11, 2023
"Great refurbished products I bought over 3 item from Black Market…"
I bought over 3 item from Black Market with in the last half year Just as described and worked great 👍
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May 11, 2023
"Cancelled my order without notifying me."
Placed an order on 5/7/23 and never received an email notification or anything regarding shipping or confirmation. I called 3 days later and was told by a customer service rep my order was cancelled because they did not confirm my identity.
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May 11, 2023
"Very easy to find the phone I wanted"
Very easy to find the phone I wanted. They had several colors to choose from. Easy to make the purchase. Came very quickly. They kept me post about the progress of the shipping. Great experience.
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May 10, 2023
"False promises of unlocked Iphone."
If you're considering purchasing an unlocked iPhone, I strongly advise against it. Despite being advertised as unlocked, these phones are not truly unlocked. I know this from personal experience as I use Google Fi SIM, which was incompatible with the supposedly unlocked phone I purchased.

When I reached out to the seller for a refund, they ignored it and sent me another phone, but the quality was not up to par. I returned it again and requested a refund, again, but to my frustration, they only offered a partial refund for a repair service that was due to their own mistake.

Don't fall for the false promises of unlocked iPhones. They may seem like a good deal, but they will only cause you trouble and disappointment in the long run. Trust me, it's worth the extra investment to avoid the headache and hassle of dealing with an unreliable and deceptive product.
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May 10, 2023
"Damaged my trade-in device"
Everything was fine until I sent in a trade-in. My phone was perfectly fine before I sent it. Now they sent me pictures of my phone broken, I reach out to them since last week, sent pictures I took before sending it but I still didn't hear anything.
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May 10, 2023
"3 items purchased!"
I’ve purchased three items from Back Market and have been pleased! A used iPad, iPhone and a watch! All great!
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May 10, 2023
"Insane Value"
I have used Back Market twice and I will use it again next time!
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May 10, 2023
"Purchase of Goods"
I came to back market to initially buy a iPad air 5th generation. Got the iPad air and paid with PayPal, it all went smoothly. I got my iPad in the amount of time they said and the condition was exactly as they described. Had another opportunity to buy another device from them, an iPhone 13 pro max. Same condition, same time, same quality. Will recommend this place every time.

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Questions & Answers

Phone number?

December 01, 2020

“8435437314 is the phone number. Extra words added to suit the stupid posting guidelines!”


I saw some positive reviews along all the negative reviews too. is this actually a legitimate company?

September 10, 2020

“No, I think those positive reviews a "influencer" style.”


I want to review my orders


Hi, i would like to know if this is a legitimate business and if so are there any reviews for this business?

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