Back Market Reviews

Rating: 4.75 - 44 Reviews
Based on 44 customer reviews from our shopper community, Back Market’s overall rating is 4.75 out of 5 stars and 95% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. No customer consider Back Market overall a good value option, based on a rating of 1.0 from 1 vote. Most consumers are generally satisfied with Shipping & Delivery (3.0 / 1 review) Back Market offers. The most common issues with Back Market are around Return Policy, Customer Service and Price & Quality based on a rating of 1.0, 1.0 and 1.0.
Customer Reviews
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Overall Rating

  • 5 Stars

    39
  • 4 Stars

    3
  • 3 Stars

    0
  • 2 Stars

    0
  • 1 Stars

    2
  • Good Value
    Rating: 1.0 - 0 Review
    1.0
  • Price & Quality
    Rating: 1.0 - 0 Review
    1.0
  • Shipping & Delivery
    Rating: 3.0 - 0 Review
    3.0
  • Customer Service
    Rating: 1.0 - 0 Review
    1.0
  • Return Policy
    Rating: 1.0 - 0 Review
    1.0

All Reviews

briddle15
Rating: 1.0 - 0 Review
"Sensitive personal information required for trade-in"

I purchased a refurbished phone from Back Market on
2/19/22.  There was also the offer to
trade in my old phone for a refund which was convenient so I signed up for that
too.  I got the phone and it was
perfect.  I then sent in the old phone,
and after Back Market confirmed that it was in pristine condition they sent an
email with a form to fill out for the return. 
I was shocked to see that not only were they asking for my bank account
number, but they asked for the last digits of my social security number – which
is NOT needed to transfer money to someone’s account.  There is also zero information in their
Ts&Cs that this information would be required.  I responded to multiple emails asking me to
complete the form for that returb that I was not going to give them that info and
to please just send a check, use an alternate electronic payment method
(Paypal, Venmo Apple Pay, refund my credit card, etc.) or simply return the
phone.  After about 6 emails, none of
which received a response, I called customer service.  I explained the situation and the call center
representative in India hung up on me. 
Not the kind of company you want to be dealing with.

 

It’s scary to think about the total amount of information
they would have after a return:  your
name, address, email address, phone number, bank account number and the last 4
digits of your social security number.  A
big database of that information would definitely be worth some money – perhaps
someone’s retirement plan?

 





















I disputed the refund amount with my bank, but
want to warn other potential customers. 
If you want to trade in your phone, I would highly recommend you do it
elsewhere.   

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ticklishdog411
Rating: 5.0 - 0 Review
"Great way to reduce your environmental impact + get great products"
I have bought 3 refurbished iPhones from Back Market. All were of high quality and exactly as described. I love that the site even tells you approximately how much waste you saved from the landfill. Will definitely use Back Market every time I need a new electronic device.
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KatrinaStewart
Rating: 5.0 - 0 Review
"Great product"
Great product. Actual is much better than described.
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lazyduck250
Rating: 5.0 - 0 Review
"Phone looks and set up just like new"
Phone looks and set up just like new
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NoahBishop
Rating: 5.0 - 0 Review
"My daughter got this phone for…"
My daughter got this phone for Christmas she loves it❤ she loves it... I will order again
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silvergoose309
Rating: 5.0 - 0 Review
"Excellent"
Excellent place to buy a refurbished phone.
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RachelReyes
Rating: 5.0 - 0 Review
"Great place for a great deal on phones"
Great place for a great deal on a used phone in working order.
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ShawnMoreno
Rating: 5.0 - 0 Review
"10/10 Would Recommend"
I purchased a "good" refurbished Samsung Galaxy S9 back in September. I was very hesitant as I had never purchased a refurbished device before. The phone looked and ran as if it was almost brand new, battery life is great, and I feel safe knowing I have support from Back Market if anything goes wrong with it. They also threw in free hand sanitizer with my order which was super nice. The price was also very reasonable and I will definitely be using Back Market again in the future.
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JudyCampbell
Rating: 5.0 - 0 Review
"The product was new and clean"
The product was new and clean
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organicdog644
Rating: 5.0 - 0 Review
"The product arrived as advertised and…"
The product arrived as advertised and was in good condition. I would recommend this site for others to purchase items.
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ticklishduck924
Rating: 5.0 - 0 Review
"Trustworthy fantastic customer service"
They are a fantastic site and trustworthy great customer service things you just dont see in companys they will take care of you.
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TheIntersect
Rating: 1.0 - 0 Review
"It's great, until it's terrible!"

QUICK SUMMARY: If you need a phone for business, you should not buy one from BackMarket.com. If you need a phone to last for more than 8 months, you should not use BackMarket.com. If you cannot tolerate losing all of your personal data and information when the phone needs warranty service, you should not use BackMarket.com. If you want a 12-month warranty that will be honored, you should not use BackMarket.com.

DETAILS: Initially, the phone I received was in somewhat less good quality condition than it had been advertised to be in by the seller and actually wasn't the version of the phone that they advertised it to be. However, they refunded me a bit of money so up until 10-19-2020 I sang the praises of BackMarket.com, recommended BackMarket.com to my friends and family and co-workers, and looked on BackMarket.com when I was thinking about purchasing a new phone. However, after owning the iPhone 7 “Very good” condition phone for 8 months, the battery stopped functioning properly (dead by 1 p.m. without any use). When I sought support from the seller (Electronic Deals) and BackMarket.com, I was faced with a maze of complications. ❶1st: I was told that “the order is past 90 days old and the warranty period has expired.” This was blatantly false since the phone came with a 12-month warranty. Seems like an attempt to put off the buyer from trying to file a warranty claim. ❷2nd: After sending documentation showing I had a 12-month warranty (which all BackMarket.com phones do—that’s one of their advertising claims), I was offered a replacement. ❸3rd: After agreeing to a replacement I was told that I would have to send my phone back to the seller and they would then take up to 2 weeks to send me a new phone and that no temporary phone would be provided “because they don’t do that.” Since I use the phone for business that requires me to be available to clients 24/7, I could not be without a phone for 2 weeks. Furthermore, BackMarket.com had changed their policy of not providing temporary phones *after* I had purchased my phone but were still insisting they would not send me a temporary phone even when I offered to pay for the full cost of buying the temporary phone and then having them refund the cost when I returned it. ❹4th: When I offered to simply have the local Apple store replace the battery while I waited at the store and have the seller reimburse me for the cost of the replaced battery, I was told that they could not possibly do that. They never explained why they couldn’t send a check, but that’s what they said. Not sure why a business cannot write checks. ❺5th: If I had accepted the option to be without my phone for 2 weeks while the replacement processed, I would have had to have erased all data from my phone before sending it back to the seller without being able to transfer my data to a new phone. A serious problem! ❻6th: When I asked for the warranty request to be elevated to a higher authority, I was given directions for how to do that online, but, the directions were bogus—if you follow them, there is no “SOS” button anywhere on the site to elevate one’s complaint even though the customer service agent said to click the “SOS” button. ❼7th: When I sent screenshots showing that there was no such button at the URL I was told to go to, I was belittled for not being able to click the non-existent button and told that the agent would reluctantly elevate the complaint for me. After 27 days, no one had contacted me and I am left with an 12-month warranty that was not honored and is apparently worthless to the buyer, although it does seem likely to help the seller by developing a false sense of security in those who buy phones on BackMarket.com.

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purpledog271
Rating: 5.0 - 0 Review
"No complaints"
Blacklist kept me up to date on the progress of my order and I got my order when they said I would. The phones were perfect. Will definitely use them again
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yellowbear758
Rating: 5.0 - 0 Review
"Nice job!"
Got a great phone at a great price!
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tinygorilla173
Rating: 5.0 - 0 Review
"Smooth"
Smooth, simple, and excellent process and product.
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Customer Questions & Answers

Phone number?
8435437314 is the phone number. Extra words added to suit the stupid posting guidelines!
By crazypanda326
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I saw some positive reviews along all the negative reviews too. is this actually a legitimate company?
No, I think those positive reviews a "influencer" style.
By goldenwolf542
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I want to review my orders
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Hi, i would like to know if this is a legitimate business and if so are there any reviews for this business?
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